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Account rules, data protection and how we handle your information

When you open an account at livescorespbo, your rights and responsibilities are clear from the start.

Account AccessData SecurityPayment VerificationWithdrawal RightsSupport Channels

Our legal position and your account standing

livescorespbo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

livescorespbo operates where local law permits. Your account is subject to our terms of service, which govern deposits, withdrawals, account closure and dispute resolution. Where access or eligibility is discussed, it depends on local law. We collect and retain account data — your name, email, payment

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details and transaction history — to process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals, and comply with regional requirements. You may request changes to your account information or ask for data access by contacting our support team. All withdrawals are verified before payout to
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your registered payment method. Deposits typically clear within one minute of confirmation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about account or legal questions

Team online

Live Chat

Open the chat window inside your account lobby — our team responds in under five minutes during support hours, Monday to Sunday, 9 AM to 11 PM Jakarta time.

Email Support

Send your question to our support email and receive a response within one business day. Include your account number and the issue you need help with.

Account Settings

Update your registered payment method, email or personal details directly in the Account Settings menu. Changes take effect immediately for new deposits and withdrawals.

HOW WE PROTECT YOU

Data handling, security and account safeguards

Data Retention

We keep your account, transaction and payment records for the duration of your membership and for seven years after account closure, where local law requires it.

Deposit & Withdrawal Logs

Every transaction via DANA, OVO, GoPay or QRIS is recorded in your account history with timestamp and status. You can view or download your transaction statement anytime.

Account Verification

Before your first withdrawal, we verify your identity and registered payment method. This protects both you and the integrity of our payout system.

Password & Login Security

Your login credentials are encrypted. We recommend using a strong password and logging out after each session, especially on shared devices.

Data Access Requests

You may request a full export of your personal data by contacting our support team. We provide a copy within 14 days of your request.

Dispute Resolution

If you believe a transaction is incorrect, report it to support within 30 days with details. We investigate and respond within five business days.

Frequently asked questions about your account and rights

Yes. You may update your registered name, email or payment method in Account Settings at any time. To close your account, contact support — we'll process it within two business days. Any pending withdrawals must clear first.

After you open your account, upload a clear photo of your ID (passport or national card) and a selfie holding the ID via the verification page in your account menu. Verification typically completes within one hour.

Report the issue to support within 30 days with your transaction ID and a description. We investigate immediately, check our records against your payment provider (DANA, OVO, GoPay or QRIS), and respond with findings within five business days.

We retain your account, transaction and payment details for seven years after closure where local law requires it. This is for tax and regulatory compliance. You may request deletion of non-essential data by contacting support.

Yes. Submit a data access request to our support team — include your account number and email. We'll prepare and send a complete export of your personal information within 14 days.

We do not store your full payment card or bank details. Deposits via DANA, OVO, GoPay and QRIS connect directly to your wallet or app — we only record the transaction and your registered payment method for verification purposes.

Alert our support team immediately via live chat or email. Provide the suspicious transaction details and date. We review your account for unauthorized access, reset your password if needed, and restore any reversed transactions.

Account rules, data protection and how we handle your information

Contact us about account or legal questions

Live Chat

Email Support

Account Settings

Data handling, security and account safeguards

Data Retention

Deposit & Withdrawal Logs

Account Verification

Password & Login Security

Data Access Requests

Dispute Resolution

Frequently asked questions about your account and rights

01 Can I change or close my account after signing up?

02 How do I verify my identity before my first withdrawal?

03 What happens if I dispute a deposit or withdrawal?

04 How long do you keep my personal data after I close my account?

05 Can I request a copy of all my account data?

06 What is your policy on payment information security?

07 Who do I contact if I notice suspicious account activity?

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