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Our Terms & Conditions Shape How Your Account Works

When you open an account with livescorespbo, these terms define how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens if your…

Account eligibility and age verificationDeposit and withdrawal rulesPayment method security
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livescorespbo Our Terms & Conditions Shape How Your Account Works
REACH OUR TEAM

How to Ask About These Terms or Report a Concern

Our support team reviews term questions and account disputes during business hours. Contact us through your preferred channel—live chat is fastest for urgent account issues, while email suits detailed policy inquiries. We aim to respond within 24 hours on weekdays and confirm receipt of all support requests within 2 hours during operating times.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available 09:00–22:00 Western Indonesia Time, seven days a week. Best for account access questions and withdrawal status.

Email Support

Send detailed term queries or disputes to [email protected]. We log all emails and reply within 24 business hours. Keep your account ID and transaction reference ready.

Account Help Center

Browse our FAQ inside the Settings menu for common term topics: deposits, withdrawals, account closure and payment method changes. Search by keyword or scroll by category.

YOUR DATA & SECURITY

How We Protect Your Account and Information

These terms include how we collect, store and use your identity data, payment details and game history.

Identity Verification

We confirm your name and date of birth at signup and before your first withdrawal. This takes 2–5 minutes. Re-verification may be required if we detect unusual account activity or if you change your payment method.

Payment Encryption

All transactions—DANA, OVO, GoPay and QRIS transfers—use SSL 256-bit encryption between your device and our payment gateway. Your payment provider's app or browser also encrypts your credentials.

Session Security

Your session logs out after 30 minutes of inactivity. Desktop and mobile sessions are separate—logging in on your phone does not sign you out on desktop, so only you know all your active locations.

Account Closure Request

You can request permanent account closure anytime through Settings > Account > Close Account. We process closures within 24 hours. Outstanding withdrawals are completed before closure is finalised.

Data Access & Correction

Ask support to export your full account record (identity, payments, game history) in CSV or PDF format. Updates to name or contact details are processed within 2 business hours if no active dispute exists.

Report Suspicious Activity

If you spot unauthorised logins, failed withdrawal attempts or messages claiming to be livescorespbo support asking for passwords, report it immediately via live chat or [email protected] with screenshots.

Answers to Your Terms & Conditions Questions

Players in Yogyakarta, Jakarta and across Indonesia often ask about account rules, deposit hold times, what happens if they close their account, and how their data is used. Here are the questions we see most.

No. Our terms prohibit duplicate accounts. If you open a second account, both will be flagged and closed permanently, with all funds returned to your registered payment method within 7–10 business days. Each person gets one account tied to one identity and one primary payment method.

Contact support immediately with your registered email and the phone number attached to your account. We verify your identity through your payment method (DANA, OVO, GoPay or QRIS account linked to your profile) and reset your password within 2 hours on weekdays. You'll receive a temporary password via email to log in and set a new one.

Account closure is permanent under our terms. Your username and email cannot be reused. If you want to play again, you must open a fresh account with new identity verification. Any previous account history is archived and not transferred. We retain closed-account records for 3 years for compliance purposes only.

DANA, OVO and GoPay deposits usually clear in under one minute. QRIS transfers depend on your bank and typically arrive within 2–5 minutes during business hours. Deposits made after 22:00 Western Indonesia Time may not process until the next business day. Support can check your transaction status with the unique reference number from your payment app.

Your terms include session protection and encryption, but if you share your password or leave your device unlocked, any bets made are your responsibility under the terms. We recommend using a unique, strong password and logging out after each session. Report suspected unauthorised activity within 24 hours to support for investigation and potential transaction reversal.

We may update these terms to comply with local law or improve security. Material changes (deposit fees, withdrawal timings, account closure rules) are announced 14 days in advance through in-account notifications and email to your registered address. You accept updates by continuing to use your account after the notice period. Review our Terms page before each login if you want to stay current.

We retain your complete account record (bets, deposits, withdrawals, identity data) for 3 years after closure for regulatory audits, fraud prevention and dispute resolution. You cannot access this data once your account closes, but you can request an export before closure through support. After 3 years, we securely delete your personal data unless local law requires longer retention.

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